FREQUENTLY ASKED QUESTIONS
Please watch the video which shows you a step-by-step process in how to add VEBO to your "The Knot" site.
Please watch the video which shows you how to modify your email preferences with VEBO.
Please watch the video which shows you how to complete "partial purchases" with your VEBO account.
Please watch the video which shows you how to send a "thank you" note to your guests through VEBO.
The couple will assume ownership of the gift on the wedding date. You may not receive cash refunds, but you may exchange the gift for full credit towards other active VEBO experiences.
VEBO offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and you can only redeem the voucher on this date. The owner is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the owner will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active VEBO experiences. If the event is cancelled, the owner will automatically receive a credit towards other active VEBO experiences.
VEBO was launched in the beautiful state of Colorado in 2014. Since then, we have expanded to the Northwest. Most of our experience offerings are based in those states, while we do have many experiences in Central America, South America, Alaska, and even Antarctica! Your home address is hardly a restriction to where your dreams may take you so if you see experiences that look fun to you then we encourage you to create a registry.
Please see the terms and conditions and view the details listed within the experience. Experience providers list restrictions and requirements within the details of their experience offer.
Always look through the details provided in the given voucher prior to redeeming. For all experiences, call ahead and mention that you will be using your VEBO voucher for the experience. Bring copy of the voucher and personal identification with you.
Please watch the video which explains how "Gift Tracker" works on your VEBO Couple's Account.
Please watch the video which explains how you can deactivate your VEBO Couple's Account.
Please watch the video which explains how to add experiences to your VEBO registry.
The purchaser of the voucher will own the voucher until the wedding date (date as listed by the couple on the registry). On the stated wedding date, the ownership of the voucher will automatically transfer to the wedding couple.
Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.