FREQUENTLY ASKED QUESTIONS

FAQ'S FOR :
1
Before the wedding, who owns the Experience Voucher?

The purchaser of the voucher will own the voucher until the wedding date (date as listed by the couple on the registry). On the stated wedding date, the ownership of the voucher will automatically transfer to the wedding couple.

2
Can I return or exchange an experience?

The couple will assume ownership of the gift on the wedding date. You may not receive cash refunds, but you may exchange the gift for full credit towards other active VEBO experiences.

3
Do experiences expire?

Experience vouchers never expire.  However, some experience providers may change their offering over time.  If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

4
How do I create an Experience Provider Account with VEBO?

Please watch the video which shows you how to create an Experience Provider Account with VEBO.

5
How do I add experiences to my Experience Provider Account?

Please watch the video which shows you how to add experiences to an Experience Provider Account with VEBO.

6
WHAT IF MY experience offering IS DATE-SPECIFIC?

VEBO offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and the customer can only redeem the voucher on this date. The customer is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the customer will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active VEBO experiences. If the event is cancelled, the customer will automatically receive a credit towards other active VEBO experiences.

7
ARE THERE ANY RESTRICTIONS ON REDEEMING THE EXPERIENCES?

Please see the terms and conditions and offer details within the experience. Experience providers may list restrictions and requirements within the details of their experience offers.