FREQUENTLY ASKED QUESTIONS

FAQ'S FOR :
1.
How do I modify email settings with Spur?

Couples can log in to their dashboard at Spur Login.  Then go to "Settings" and "General".  From here, you can add your fiance's email address.  Also, you can uncheck the box to receive emails from Spur.  Lastly, you can fully deactivate your account by clicking "deactivate account" on the left bar.  

2.
How Do I Use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Couples can register for ticketed events for concerts, sports, and more. When this gift is received, the money goes into your Spur ewallet.  When you are ready to select seats to a specific event, simply log into your Spur account and choose any game and any seats.  The money in your ewallet will be applied to this purchase.  If the total is more than your ewallet balance, you can pay the difference.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

3.
How do I use the Spur Experiences Experience Scheduling tool?

To use the Spur Experiences Scheduling tool, login to your Experience Provider account, click Settings, and then select Online Scheduling. 

4.
Does Spur Experiences charge a percentage to the couple?

Spur Experiences does not charge any percentage or fee to the couples. Experience partners are required to list their experience at or below retail value, and they pay Spur Experiences a sales commission.

5.
Do experiences expire?

Experience vouchers never expire. However, as an Experience Provider you may change your offering over time. We simply ask that you honor vouchers already sold. If the experience is no longer offered, the full amount of the voucher will be credited to the voucher owner.

6.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

7.
Can I return or exchange an experience?

Couples may not receive cash refunds, but they may exchange the gift for full credit towards other active Spur Experiences experiences. Spur Experiences experiences never expire. To exchange, log into your Spur Experiences account and find the experience either on "our registry" or "gift tracker". You'll see an option to exchange. After confirming the exchange, the value of your voucher will be placed in your ewallet. You can use those funds toward any other Spur Experiences experience.

8.
Can an experience be returned or exchanged?

Couples may not receive cash refunds, but may exchange the gift for full credit towards other active Spur experiences prior to reservation and/or use.

9.
How do I create an Experience Provider Account with Spur Experiences?

Experience Provider Account can be created at https://spurexperiences.com/registration/experience-provider/. The process takes approximately 2-5 minutes to complete. 

10.
How do I add experiences to my Experience Provider Account?

Log into your Spur Experiences Provider Account at https://spurexperiences.com/login. The process takes approximately 5-8 minutes to complete. 

11.
What if my experience offering is date-specific?

Spur Experiences offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and the customer can only redeem the voucher on this date. The customer is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the customer will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active Spur experiences. If the event is cancelled, the customer will automatically receive a credit towards other active Spur experiences.

12.
Are there any restrictions on redeeming the experiences?

Please see the terms and conditions and offer details within the experience. Experience providers may list restrictions and requirements within the details of their experience offers.

13.
How much does it cost to be a Spur Experiences experience provider?

Spur Experiences operates on a revenue share model. Spur Experiences does not charge monthly or sign-up fees.

14.
How do I account for Spur Experiences vouchers sold?

Our providers handle the accounting for Spur Experiences voucher one of two ways. 1) No accounting entries until the experience is redeemed. 2) At the time of the sale, enter a credit to an unearned/deferred revenue account and debit accounts receivable.

15.
How do I add photos to an uploaded experience?

Login to your Experience Provider account, click the uploaded experience, add photos with the "+" symbol. Please watch the short video for a visual walk-through.

16.
Once a couple has selected our organization, when can we expect the donation?

Spur Experiences Charity Partners are paid within 30 days of the couple's wedding date. In the event the registry accrued under $20 in donation Spur Experiences will wait to send payment until at least $20 in donation for your charity has accumulated or January 1st arrives; whichever comes first.

17.
Is there any cost to the non-profit organization?

Spur Experiences never charges anything to the non-profit. This is a completely free program.

18.
Can we thank the couples who select us?

Yes! Your Spur Experiences dashboard allows you to quickly send a thank you message to the couple when they choose you and again once you receive the donation. You can also run a report from your dashboard that will allow you to pull all the contact information from your couples.

19.
How can we drive the most donations?

Spur Experiences recommends that organizations spend a little bit of time creating compelling content for their Spur Experiences charity page. Great pictures go a long way to tell your story. Also, consider telling your network about Spur Experiences, and make sure that they select your organization to receive 5% of the sales from their registries.

20.
Why does Spur Experiences only give 5% of sales?

Spur Experiences pays 80% of our sales to our experience provider partners. That leaves 20% to Spur Experiences, of which we donate 5% to charity. It is a very large amount and unheard of in the business world.

21.
What’s the catch?

There is no catch. One of Spur Experiences’s core values is “giving”. This drives us as individuals and as a company. Our hope is that charities will share our message with their following (social media, newsletter and word of mouth) and this will drive business to Spur Experiences and donations to the charity.

22.
As a wedding guest can I purchase an experience for myself?

The purchaser may buy experience vouchers for personal use. This applies to the “Join Us” function as well as personal purchase options. For both of these options, the purchaser is considered the voucher owner. The purchaser will have 15 days from the time of purchase to return the voucher for a refund. The refund will be net of any transaction costs. The purchaser may exchange the voucher for full credit towards other active Spur Experiences experiences.

23.
Can I return or exchange an experience?

After buying the voucher, the purchaser may request and receive an exchange or refund prior to the wedding date.

24.
Is Spur Experiences hiring?

We list employment opportunities here.

25.
How do I complete "partial purchases" on my Spur Experiences account?

If couples receive some partial purchases towards an experience, but not the full amount, they have two options:
1) Exchange the partial funds for credit in your e-wallet.  This can then be used towards any other experience.
2) Complete the purchase by paying the difference with e-wallet funds or by credit card.  

Simply log in to Spur, go to your gift tracker, and then click into the experience.  You will see two options: exchange or the complete the purchase.  

26.
What if my voucher is date-specific?

Spur Experiences offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and you can only redeem the voucher on this date. The owner is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the owner will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active Spur Experiences experiences. If the event is cancelled, the owner will automatically receive a credit towards other active Spur Experiences experiences.

27.
Is Spur Experiences available for couples across the country?

Spur Experiences was launched in the beautiful state of Colorado in 2014. Since then, we have expanded nationally and internationally.  

28.
Are there any restrictions on redeeming the experiences?

Please see the terms and conditions and view the details listed within the experience on your online Spur Experiences Gift Tracker. Experience providers list restrictions and requirements within the details of their experience offer.

29.
How do we redeem the experiences?

To redeem, log in to your Spur account and click into the experience.  Spur has a few options for which experience partners set up their bookings:

1) Instant book - On these experiences, Spur connects directly to our partners' real-time calendars to show you live availability.  Simply choose a day/time and click to book.  These are marked as instant book.  

2) Request to book - Other providers list their general availability and couples send a booking request through Spur.  The experience partners will respond through Spur messaging.

3) Walk-up - A small number of experience partners simply have couples bring their voucher to the experience location.  

30.
How do I deactivate my Couple's Account?

To deactivate your registry, log in to Spur and go to Settings on the top menu bar.  After clicking Settings, you'll see the option for Deactivate Account on the left menu.  Click that option, and then click the button to deactivate.  Please note that it can take search engines, such as Google, a few days to recognize that the web page for your registry no longer exists.  

If you would like all of your historical data deleted, start by deactivating your account as mentioned above, and then email couples@spurexperiences.com requesting to delete all of your data.

31.
I received a Spur gift from my registry on The Knot, Joy, or Bed Bath & Beyond registry. Now what?

Spur is fully integrated with several retailers, including The Knot, Joy, and Bed Bath & Beyond.  If you received an experience gift from one of these registries, we automatically create your Spur account and attach your vouchers to that account.  You simply need to go to this link and request a new password.  Please enter the same email address that you used with BB&B.  We will email you a link to set up a password.  Once you log in, simply go to Gift Tracker to schedule your experience.  

32.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

33.
What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

34.
How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

35.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

36.
What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

37.
How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

38.
I received a gift but have never used Spur. How do I book the experience?

You can start by creating an individual account here.  After creating your account, you will see a link on the main page to claim your voucher.  You can enter the voucher number here and you will see the experience under Active Experiences.  You can then click into the experience to book it.  

39.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

40.
What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

41.
How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

42.
How do we request extra registry announcement cards?

Spur mails a set of 100 announcement cards to couples who register on our site with a future wedding date.  If you do not receive these cards or would like extras, please email couples@spurexperiences.com and we will send extras free of charge.

43.
I received a gift from my Bed Bath & Beyond registry. How come Spur doesn't recognize my email?

Spur commonly sees two issues related to couples who receive a gift from their Bed Bath & Beyond registry but can't login to Spur:

1) Group Gifting - if you received a gift from BB&B that was group gifted (purchased by multiple people), BB&B requires you to login to your BB&B registry to complete the order with your My Funds credits.  Once you complete this step, the order will be sent to Spur and we can set up your account.  

2) Recent Purchase - it can take 1-2 hours for BB&B to submit your order to Spur.  Please allow a couple of hours after your order for Spur to create your account.  

FREQUENTLY ASKED QUESTIONS

FAQ'S FOR :
1.
How do I modify email settings with Spur?

Couples can log in to their dashboard at Spur Login.  Then go to "Settings" and "General".  From here, you can add your fiance's email address.  Also, you can uncheck the box to receive emails from Spur.  Lastly, you can fully deactivate your account by clicking "deactivate account" on the left bar.  

2.
How Do I Use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Couples can register for ticketed events for concerts, sports, and more. When this gift is received, the money goes into your Spur ewallet.  When you are ready to select seats to a specific event, simply log into your Spur account and choose any game and any seats.  The money in your ewallet will be applied to this purchase.  If the total is more than your ewallet balance, you can pay the difference.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

3.
How do I use the Spur Experiences Experience Scheduling tool?

To use the Spur Experiences Scheduling tool, login to your Experience Provider account, click Settings, and then select Online Scheduling. 

4.
Does Spur Experiences charge a percentage to the couple?

Spur Experiences does not charge any percentage or fee to the couples. Experience partners are required to list their experience at or below retail value, and they pay Spur Experiences a sales commission.

5.
Do experiences expire?

Experience vouchers never expire. However, as an Experience Provider you may change your offering over time. We simply ask that you honor vouchers already sold. If the experience is no longer offered, the full amount of the voucher will be credited to the voucher owner.

6.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

7.
Can I return or exchange an experience?

Couples may not receive cash refunds, but they may exchange the gift for full credit towards other active Spur Experiences experiences. Spur Experiences experiences never expire. To exchange, log into your Spur Experiences account and find the experience either on "our registry" or "gift tracker". You'll see an option to exchange. After confirming the exchange, the value of your voucher will be placed in your ewallet. You can use those funds toward any other Spur Experiences experience.

8.
Can an experience be returned or exchanged?

Couples may not receive cash refunds, but may exchange the gift for full credit towards other active Spur experiences prior to reservation and/or use.

9.
How do I create an Experience Provider Account with Spur Experiences?

Experience Provider Account can be created at https://spurexperiences.com/registration/experience-provider/. The process takes approximately 2-5 minutes to complete. 

10.
How do I add experiences to my Experience Provider Account?

Log into your Spur Experiences Provider Account at https://spurexperiences.com/login. The process takes approximately 5-8 minutes to complete. 

11.
What if my experience offering is date-specific?

Spur Experiences offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and the customer can only redeem the voucher on this date. The customer is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the customer will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active Spur experiences. If the event is cancelled, the customer will automatically receive a credit towards other active Spur experiences.

12.
Are there any restrictions on redeeming the experiences?

Please see the terms and conditions and offer details within the experience. Experience providers may list restrictions and requirements within the details of their experience offers.

13.
How much does it cost to be a Spur Experiences experience provider?

Spur Experiences operates on a revenue share model. Spur Experiences does not charge monthly or sign-up fees.

14.
How do I account for Spur Experiences vouchers sold?

Our providers handle the accounting for Spur Experiences voucher one of two ways. 1) No accounting entries until the experience is redeemed. 2) At the time of the sale, enter a credit to an unearned/deferred revenue account and debit accounts receivable.

15.
How do I add photos to an uploaded experience?

Login to your Experience Provider account, click the uploaded experience, add photos with the "+" symbol. Please watch the short video for a visual walk-through.

16.
Once a couple has selected our organization, when can we expect the donation?

Spur Experiences Charity Partners are paid within 30 days of the couple's wedding date. In the event the registry accrued under $20 in donation Spur Experiences will wait to send payment until at least $20 in donation for your charity has accumulated or January 1st arrives; whichever comes first.

17.
Is there any cost to the non-profit organization?

Spur Experiences never charges anything to the non-profit. This is a completely free program.

18.
Can we thank the couples who select us?

Yes! Your Spur Experiences dashboard allows you to quickly send a thank you message to the couple when they choose you and again once you receive the donation. You can also run a report from your dashboard that will allow you to pull all the contact information from your couples.

19.
How can we drive the most donations?

Spur Experiences recommends that organizations spend a little bit of time creating compelling content for their Spur Experiences charity page. Great pictures go a long way to tell your story. Also, consider telling your network about Spur Experiences, and make sure that they select your organization to receive 5% of the sales from their registries.

20.
Why does Spur Experiences only give 5% of sales?

Spur Experiences pays 80% of our sales to our experience provider partners. That leaves 20% to Spur Experiences, of which we donate 5% to charity. It is a very large amount and unheard of in the business world.

21.
What’s the catch?

There is no catch. One of Spur Experiences’s core values is “giving”. This drives us as individuals and as a company. Our hope is that charities will share our message with their following (social media, newsletter and word of mouth) and this will drive business to Spur Experiences and donations to the charity.

22.
As a wedding guest can I purchase an experience for myself?

The purchaser may buy experience vouchers for personal use. This applies to the “Join Us” function as well as personal purchase options. For both of these options, the purchaser is considered the voucher owner. The purchaser will have 15 days from the time of purchase to return the voucher for a refund. The refund will be net of any transaction costs. The purchaser may exchange the voucher for full credit towards other active Spur Experiences experiences.

23.
Can I return or exchange an experience?

After buying the voucher, the purchaser may request and receive an exchange or refund prior to the wedding date.

24.
Is Spur Experiences hiring?

We list employment opportunities here.

25.
How do I complete "partial purchases" on my Spur Experiences account?

If couples receive some partial purchases towards an experience, but not the full amount, they have two options:
1) Exchange the partial funds for credit in your e-wallet.  This can then be used towards any other experience.
2) Complete the purchase by paying the difference with e-wallet funds or by credit card.  

Simply log in to Spur, go to your gift tracker, and then click into the experience.  You will see two options: exchange or the complete the purchase.  

26.
What if my voucher is date-specific?

Spur Experiences offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and you can only redeem the voucher on this date. The owner is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the owner will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active Spur Experiences experiences. If the event is cancelled, the owner will automatically receive a credit towards other active Spur Experiences experiences.

27.
Is Spur Experiences available for couples across the country?

Spur Experiences was launched in the beautiful state of Colorado in 2014. Since then, we have expanded nationally and internationally.  

28.
Are there any restrictions on redeeming the experiences?

Please see the terms and conditions and view the details listed within the experience on your online Spur Experiences Gift Tracker. Experience providers list restrictions and requirements within the details of their experience offer.

29.
How do we redeem the experiences?

To redeem, log in to your Spur account and click into the experience.  Spur has a few options for which experience partners set up their bookings:

1) Instant book - On these experiences, Spur connects directly to our partners' real-time calendars to show you live availability.  Simply choose a day/time and click to book.  These are marked as instant book.  

2) Request to book - Other providers list their general availability and couples send a booking request through Spur.  The experience partners will respond through Spur messaging.

3) Walk-up - A small number of experience partners simply have couples bring their voucher to the experience location.  

30.
How do I deactivate my Couple's Account?

To deactivate your registry, log in to Spur and go to Settings on the top menu bar.  After clicking Settings, you'll see the option for Deactivate Account on the left menu.  Click that option, and then click the button to deactivate.  Please note that it can take search engines, such as Google, a few days to recognize that the web page for your registry no longer exists.  

If you would like all of your historical data deleted, start by deactivating your account as mentioned above, and then email couples@spurexperiences.com requesting to delete all of your data.

31.
I received a Spur gift from my registry on The Knot, Joy, or Bed Bath & Beyond registry. Now what?

Spur is fully integrated with several retailers, including The Knot, Joy, and Bed Bath & Beyond.  If you received an experience gift from one of these registries, we automatically create your Spur account and attach your vouchers to that account.  You simply need to go to this link and request a new password.  Please enter the same email address that you used with BB&B.  We will email you a link to set up a password.  Once you log in, simply go to Gift Tracker to schedule your experience.  

32.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

33.
What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

34.
How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

35.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

36.
What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

37.
How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

38.
I received a gift but have never used Spur. How do I book the experience?

You can start by creating an individual account here.  After creating your account, you will see a link on the main page to claim your voucher.  You can enter the voucher number here and you will see the experience under Active Experiences.  You can then click into the experience to book it.  

39.
Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

40.
What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

41.
How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

42.
How do we request extra registry announcement cards?

Spur mails a set of 100 announcement cards to couples who register on our site with a future wedding date.  If you do not receive these cards or would like extras, please email couples@spurexperiences.com and we will send extras free of charge.

43.
I received a gift from my Bed Bath & Beyond registry. How come Spur doesn't recognize my email?

Spur commonly sees two issues related to couples who receive a gift from their Bed Bath & Beyond registry but can't login to Spur:

1) Group Gifting - if you received a gift from BB&B that was group gifted (purchased by multiple people), BB&B requires you to login to your BB&B registry to complete the order with your My Funds credits.  Once you complete this step, the order will be sent to Spur and we can set up your account.  

2) Recent Purchase - it can take 1-2 hours for BB&B to submit your order to Spur.  Please allow a couple of hours after your order for Spur to create your account.