FREQUENTLY ASKED QUESTIONS

FAQ'S FOR :
1.
How do I add VEBO to my "The Knot" site?

Please watch the video which shows you a step-by-step process in how to add VEBO to your "The Knot" site.

2.
How do I modify email settings with VEBO?

Please watch the video which shows you how to modify your email preferences with VEBO.

3.
How do I complete "partial purchases" on my VEBO account?

Please watch the video which shows you how to complete "partial purchases" with your VEBO account.

4.
How do I send a "thank you" note to my guests through VEBO?

Please watch the video which shows you how to send a "thank you" note to your guests through VEBO.

5.
CAN I RETURN OR EXCHANGE AN EXPERIENCE?

The couple will assume ownership of the gift on the wedding date. You may not receive cash refunds, but you may exchange the gift for full credit towards other active VEBO experiences.

6.
WHAT IF MY VOUCHER IS DATE-SPECIFIC?

VEBO offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and you can only redeem the voucher on this date. The owner is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the owner will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active VEBO experiences. If the event is cancelled, the owner will automatically receive a credit towards other active VEBO experiences.

7.
IS VEBO AVAILABLE FOR COUPLES ACROSS THE COUNTRY?

VEBO was launched in the beautiful state of Colorado in 2014.  Since then, we have expanded to the Northwest.  Most of our experience offerings are based in those states, while we do have many experiences in Central America, South America, Alaska, and even Antarctica!  Your home address is hardly a restriction to where your dreams may take you so if you see experiences that look fun to you then we encourage you to create a registry.

8.
ARE THERE ANY RESTRICTIONS ON REDEEMING THE EXPERIENCES?

Please see the terms and conditions and view the details listed within the experience. Experience providers list restrictions and requirements within the details of their experience offer.

9.
HOW DO WE REDEEM THE EXPERIENCES?

Always look through the details provided in the given voucher prior to redeeming. For all experiences, call ahead and mention that you will be using your VEBO voucher for the experience.  Bring copy of the voucher and personal identification with you.

10.
How does "Gift Tracker" work?

Please watch the video which explains how "Gift Tracker" works on your VEBO Couple's Account.

11.
How do I deactivate my Couple's Account?

Please watch the video which explains how you can deactivate your VEBO Couple's Account.

12.
How do I add experiences to my VEBO registry?

Please watch the video which explains how to add experiences to your VEBO registry.

13.
Before the wedding, who owns the Experience Voucher?

The purchaser of the voucher will own the voucher until the wedding date (date as listed by the couple on the registry). On the stated wedding date, the ownership of the voucher will automatically transfer to the wedding couple.

14.
Do experiences expire?

Experience vouchers never expire.  However, some experience providers may change their offering over time.  If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.