FREQUENTLY ASKED QUESTIONS

FAQ'S FOR :
1.
Before the wedding, who owns the Experience Voucher?

The purchaser of the voucher will own the voucher until the wedding date (date as listed by the couple on the registry). On the stated wedding date, the ownership of the voucher will automatically transfer to the wedding couple.

2.
Can an experience be returned or exchanged?

Couples may not receive cash refunds, but may exchange the gift for full credit towards other active VEBO experiences prior to reservation and/or use.

3.
Do experiences expire?

Experience vouchers never expire.  However, as an Experience Provider you may change your offering over time.  We simply ask that you honor vouchers already sold.  If the experience is no longer offered, the full amount of the voucher will be credited to the voucher owner.

4.
How do I create an Experience Provider Account with VEBO?

Experience Provider Account can be created at http://vebolife.com/registration/experience-provider/.   The process takes approximately 2-5 minutes to complete.  Please watch the video that shows you how to create an account.

5.
How do I add experiences to my Experience Provider Account?

Log into your VEBO Experience Provider Account at http://vebolife.com/login/.  The process takes approximately 5-8 minutes to complete.  Please watch the video that shows you how to add experiences.

6.
WHAT IF MY experience offering IS DATE-SPECIFIC?

VEBO offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and the customer can only redeem the voucher on this date. The customer is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the customer will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active VEBO experiences. If the event is cancelled, the customer will automatically receive a credit towards other active VEBO experiences.

7.
ARE THERE ANY RESTRICTIONS ON REDEEMING THE EXPERIENCES?

Please see the terms and conditions and offer details within the experience. Experience providers may list restrictions and requirements within the details of their experience offers.

8.
HOW MUCH DOES IT COST TO BE A VEBO EXPERIENCE PROVIDER

VEBO operates on a revenue share model. VEBO does not charge monthly or sign-up fees.

9.
HOW DO I ACCOUNT FOR VEBO VOUCHERS SOLD?

Our providers handle the accounting for VEBO voucher one of two ways.  1) No accounting entries until the experience is redeemed.   2) At the time of the sale, enter a credit to an unearned/deferred revenue account and debit accounts receivable.

10.
HOW DO I ADD PHOTOS TO AN UPLOADED EXPERIENCE?

Login to your Experience Provider account, click the uploaded experience, add photos with the "+" symbol.  Please watch the short video for a visual walk-through.